Q. Can I change, cancel or add items to my order?
Once an order is placed and payment is made, no changes, cancellation or adding of new items is allowed.
Q. Can I return the items?
Due to the stringent cold-chain process that we adopt for the manufacturing and delivery of our products, returns and/or exchanges of items once they have been delivered will not be permitted. We strongly recommend that you check through your items upon delivery to ensure that the delivered items are in accordance with your orders.
Q. How can I check my order?
Just go to "My Account" on the top menu and select order history. If you have any questions regarding your order, please contact us via
or call 9222 2206 (Monday – Friday, 9am-6pm).
Q. How do I place an order?
- Go to www.chefinbox.com.sg
- Click 'Sign In' on the upper right side of the website
- Fill in your email address and password then click "Sign In"
- Select all the products that you want, choose the quantity and click "Add to cart". You may also adjust the quantity or remove items once they are in your cart
- After selecting all the items that you want, go to the shopping basket icon on the upper right corner and click "Go to Cart" or you may select "Proceed to Checkout" to view your Order Summary. (If you have a promotion code, please enter it before you check out)
- Once you have checked that the items and amount are correct, click "Continue to Next Step"
- Select or enter your Delivery Address, Delivery Date & Time, and Mode of Payment, then click "Confirm"
- On the next page, enter your payment details and click "Continue" to confirm your order details.
- You will receive an order confirmation shortly via your registered email.
- You can also check your Order History to ensure that your order has been processed.
Q. How do I find products on Chef-In-Box website?
Select "Menu" and you may filter the products by their protein type.
Q. What if the products I order are out of stock?
Chef-In-Box strives to keep sufficient stock for all items. However in case the product you have ordered is not available, we will contact you and you may choose to re-order or request for a refund. Products are generally back in stock in 7 days.
Q. What is the minimum order to receive free delivery?
The minimum order for free delivery shall be $29.90 NETT. Any orders below $29.90 is subject to a delivery fee of just S$7. Please note that if no one is at the delivery location to receive the order during the chosen delivery slots, Chef-In-Box reserves the right to charge the Customer a re-delivery fee of S$7 which will need to be paid in cash.
Q. When can my order be delivered?
The available delivery dates will be highlighted in red when you are in the Checkout Page. You can simply click on the chosen delivery date and time to book your slot, and we’ll arrange for the delivery to be made accordingly.
Q. Who will deliver my order?
All deliveries will be undertaken by our own fleet of delivery vehicles.
Q. What if some of my item(s) are missing?
If there were any missing items upon checking your delivery orders, please inform our delivery team member immediately or contact us via email at
or call us at 9222 2206 (Monday – Friday, 9am-6pm).